FAQ

 

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How much will I save?

That depends on how high your rate is right now, and how much electricity you use.

Some residents save $25 a month, some are saving over $125 a month.

Check your bill for “the average price per kW you paid for electricity service this month is:..” This phrase is sometimes in very small print. The number following that phrase is your current final rate.  We have helped hundreds of customers with their option to save and we have found that some consumers are paying as high as 20 cents per kWh.

The more electricity you use, the more you will save. Most small homes use around 1000 kWh in the winter, but use much, much more in the summer. Bigger homes in Tomball use as much as 4000 to 5000 kWh’s in the summer. With our low rates, we have customers saving well more than $100 a month in the summer.

If you have any questions about reading your current bill, feel free to give us a call: 281-712-1734. We enjoy sharing our knowledge of the process. In fact, this is what sets us apart from other providers. We will tell you all about the process with no pressure to use our service.

You can also email your questions to TomballElectricity@gmail.com

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Does it cost anything to switch providers?

No. You don’t even need to contact your current provider. If you are comfortable with all the information provided at this site you can even switch without calling anyone by using our Secure Customer Enrollment page.

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When will the switch occur? How soon?

The standard switch will happen in 4 to 7 days. This means you can start saving real soon. Further, you can select a date past the 7 days, if you like. This would be a benefit to a customer who knows when the contract with their current Houston electricity provider will expire. In this case, you can choose your new rate and plan now, but pick the date you would like it to start. You can choose a day up to 90 days in the future.

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I am in a contract. What are my options?

Some folks are locked into long-term contracts with a high rate. If you fall into this category, it would be wise to calculate whether or not you will save money by paying the cancellation fee and switching providers to get a significantly lower rate. For instance, if you switch to our lower rate to save $60 a month, and your cancellation fee is $200; this means your savings will have paid for the cancellation fee in less than 4 months. If your contract still has 1 year on it, you would still SAVE over $400 in one year AFTER paying the cancellation fee. That’s how big the savings could be. I have had customers in this situation and they have paid their cancellation fee to realize the long-term savings. Call for a quick audit of your situation. We’ll will give you straight answers. If it doesn’t make sense financially to terminate a contract, we’ll make that clear.

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If I switch, where will my electricity come from?

Your current electric delivery company or “Local Wires Company” will continue to deliver your electricity. The name of this company is CenterPoint Energy. Your Houston power will come from a regional power pool – a mixture of energy from traditional power plants and other sources like wind, water, sun and natural gas. CenterPoint Energy still responds to service interruptions and continues to maintain the poles and wires. You will continue to receive the same reliable service you are used to with Centerpoint, regardless of the Retail Electric Provider (REP) you receive your Houston power from. It is important to understand, THERE IS NO CHANGE IN THE RELIABILITY OF SERVICE. GUARANTEED.

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Will the reliability of my electric service change?

No. (See, in part, the answer above). No matter which Retail Electric Provider (REP) you choose, your electricity will continue to be delivered safely and reliably by the Local Wires Company (CenterPoint Energy); a company still regulated by the Public Utility Commission of Texas.

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What happens if I have an emergency or we have a Tomball power outage?

A 24 hour emergency service phone number will be provided on your new bill. That number is the same number on the bill you get with your current provider. Check it, it is 800-332-7143.

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Does everyone in Texas have the power to choose their electricity provider?

No. Consumers in City-owned utility areas, like the City of Austin and member-owned electric cooperatives, like PEC, do not have the choice of electricity providers. There are over 7 million customers in Texas that do have a choice, with more to be added in the future. Areas such as San Antonio, El Paso, and Amarillo will likely be added to the deregulated electric grid at some point. In addition to Tomball, Texas, Tomball Electricity can help customers save on their electric bill in all of Houston and the surrounding areas.

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We have a choice when considering electricity providers in Tomball. What about my friends in the surrounding areas?

Residents in Tomball and the surrounding areas and many other communities also have a choice and can save money by using TomballElectricity.com. If you feel like we have provided you a good service and rate, please tell your friends in Houston and surrounding areas.

Ready to start saving? Click Here

Save. Think Local. Switch Now.

By the way, there is NO COST TO SWITCH

Providing Electricity in Tomball and the surrounding areas

281-712-1734 TomballElectricity@gmail.com

Monday – Saturday 8 a.m. to 8 p.m